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Retail FAQs

How much does shipping cost?

Please refer to our Retail Shipping Rates

 

How long will it take to receive my order?

Order usally ship within 4-5 business days. Please allow 1-2 weeks to receive your order.

 

How will my orders shipped?

Order within Canada via Canada Post Ground shipping unless otherwise requested.

 

Do you ship order to U.S.?

Yes, we do ship orders to U.S., please contact us for U.S. orders shipping information.

 

What is the return policy?

All sales are final on custom sized ready-made frames and personlized framed pictures. For other framed pictures if you are not satified for any reason, you may return it within 14 days of receipt, you can receive either a free replacement or full refund (less shipping costs), 20% restocking fee may apply. . Please contact us to process your request.

 

Do you ship to P.O. Box?

Yes, we are able to ship to P.O. Boxes via Canada Post within Canada.

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